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Customer Service

  • SHIPPING INFO

    UK Delivery Charges

    All our charges vary according to the item and the stockist. Where delivery charges are not listed against the products please call us on 020 8616 9192 for further information.

    European Standard Delivery Charge

    We do deliver to Europe. Charges vary according to the item and the stockist. Where delivery charges are not listed against the products please call us on 020 8616 9192 for further information.
    Please note: The Mint List is not liable for any customs charges made in the recipient's countries.  The customer is completely responsible for these charges.

    The Rest of the World Delivery Charge

    We do deliver to Rest of the World. Charges varyaccording to the item and the stockist. Where delivery charges are not listedagainst the products please call us on 020 8616 9192 for further information.
    Please note: The Mint List is not liable for any customs charges made in the recipient's countries.  The customer is completely responsible for these charges.

    Express Delivery

    We can offer Special Delivery in the UK.  If you require this service, please call us on 020 8616 9192 to make your order by telephone.  This enables us to ensure that the item(s) are in stock and that the order can make its way to the dispatch on fast track.

    Heavy Items and Furniture

    Some products are fragile, heavy or oversized and therefore require specialist carriers or simply require extra insurance. Please note that the extra charge will help to make sure that the product will reach you in perfect condition. In these cases charges need to be agreed on the phone or by email in advance of purchase.
    If you have any particular feedback regarding our delivery service, please feel free to contact our Customer Service Team on info@themintlist.com

  • RETURNS POLICY

    Returns & Exchanges - Terms & Conditions.

    In the unlikely event that your order arrives damaged, please email our Customer Services Department atsupport@themintlist.com immediately so that we can arrange an exchange or a refund at your convenience. Although we hope that you are delighted with your order, we understand that sometimes you will wish to return some items.  Please email us at support@themintlist.comand let us know and post the item back within 14 days of dispatch from the seller. The return address will be printed on your packing slip and on your order confirmation email , where we will gladly offer you an exchange, refund or credit note.
      In the unlikely event that you change your mind about your order after order the product, please email our Customer Services Department atsupport@themintlist.com immediately. Although we hope that you are delighted with your order, we understand that sometimes you will wish to return some items.  Please email us at  support@themintlist.comand let us know and post the item back within 14 days of dispatch from the seller. The return address will be printed on your packing slip and on your order confirmation email , where we will gladly offer you a credit note or refund, provided the item is undamaged. In this instance the the shipping price will fall to the customer to pay.
    Please wrap the items very securely and use insured registered delivery, keeping the receipt in case of any damage in transit.  We cannot accept liability for goods lost or damaged in transit.  Refunds will only be given on items returned in original packaging and a re-saleable condition.
    All overseas orders will be refunded in Sterling. The Mint List cannot be held responsible for any fluxuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders. 

  • TERMS & CONDITIONS

    General Website - Terms & Conditions

    Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Mint List´s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
    The term "The Mint List" or "us" or "we" refers to the owner of the website whose registered office is Unit 14, The Tay Building, 2a Wrentham Avenue, London, NW10 3HA. Our company registration number is 7848227. The term ‘you’ refers to the user or viewer of our website.
    The use of this website is subject to the following terms of use:

    The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, your personal information may be stored by us for use by third parties:
      Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).