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An England cricket enthusiast says”racist and homophobic abuse” compelled him to depart the fourth Ashes Test between England and Australia at Old Trafford.
Ed Marsh says Lancashire took three days to react to his criticism.
“Even after 72 hours there wasn’t anything substantive in the reaction that I’ve received,” Marsh told BBC Sport.
A spokesperson said the England and Wales Cricket Board (ECB) has been”immensely disturbed a spectator has felt distressed and humiliated”.
A statement added:”We are operating with Lancashire to comprehend what has occurred and we recognise their job previously in handling anti-social behaviour.
“It is extremely important that supporters feel able to come forward and report anti-social behaviour and feel safe in doing so.”
Marsh, that attended the Test together along with his parents, in his sister, along with their sixties, said that a group of eight guys sang a racist song about the Barbados-born quick bowler of England Jofra Archer.
In addition, he said female lovers were subjected to chants, although players were from exactly the group around the end of abuse.
Marsh made his complaint via social press on Thursday, the next day of this Test.
In a statement Lancashire said that they have a”zero tolerance policy on anti-social behavior”.
It added that”two response groups were sent into the scene but didn’t witness some foul or abusive language.”
Marsh explained since they left the Lightning Stand, which is at the Statham End of the 28, the band in question turned him on and his loved ones.
“There’s a clear lack of policy authorities and I am surprised in 2019 the game doesn’t have a mechanism to document this kind of episode in a way that does not identify you to the perpetrators,” Marsh added.
“The Archer chant occurred three days before I talked to a steward on the day but being asked to spot people who are two metres away makes you a target. It was scary. It could have got physical and horrible.
“People talk about the air at cricket and the majority of it is good natured but that was sustained anti-social behavior. If you’re from a minority background, why would you move?”
The news follows two Australia fans being ejected from Old Trafford for using”foul and abusive” speech towards Archer, 24, on the first day of this Test.
Back in 1999the ECB commissioned a report into racism in the sport to make certain that all cricketers and people are treated with respect.
Australia secured a win over England at Old Trafford on Sunday to retain the Ashes.